App / Slots
rg88 collects only the account and transaction data needed to run your wallet, process payments through bKash, Nagad and Rocket, and keep your account secure. This policy explains what we collect, why we collect it, and what choices you have — written plainly so you can read it without a legal dictionary.
When you open an account with rg88, we collect the information you provide directly: your name, email address, contact number and the payment method you choose — whether that is bKash, Nagad or Rocket. We also record transactional data linked to your wallet activity, such as deposit and withdrawal requests, so we can match records on both ends of a transfer. Device and browser signals — your IP address, browser type and session timestamps — are logged automatically whenever you access the site. We use this data to verify your account, process wallet movements accurately and maintain a record you can check from your account history page. We do not sell your personal data to third parties for marketing. We may share a limited set of account identifiers with payment processors — including bKash, Nagad and Rocket — strictly to complete the transaction you initiated. Data shared with those processors is governed by their own policies, which we link from the payment section of your account. Retention periods are set internally; you can ask us to review the data we hold on you at any time through the contact route described below. Availability of these services depends on your local law and eligible regions.
This policy applies to every interaction you have with rg88 through our website at rg88. It covers account registration, wallet activity, game session data and support correspondence. It does not extend to third-party sites you reach through links on our pages — those sites operate under their own privacy terms. The scope below sets out four areas clearly so you know exactly what falls inside and outside this document.
Any data you enter during login, registration or account recovery — including your email, phone number and password hash — falls inside this policy. We store and protect this under the retention rules described in our internal data schedule.
Records of deposits and withdrawals processed through bKash, Nagad or Rocket are covered here. We retain transaction identifiers to match your account history. The payment processor's own policy governs data on their side of the transfer.
Session logs generated when you browse game categories, open a table or run a slot title are collected for fraud prevention and service improvement. This data is not used to build a marketing profile or shared with advertisers.
Game studios and external links accessible from our lobby operate independently. rg88 does not control or take responsibility for how those third parties handle data once you leave our site. Check their published policies before sharing personal details.
You have several concrete actions available to you at any time. First, you can review the data linked to your account by opening the account settings page and checking the profile and history sections — your registered contact details, wallet address and session log are visible there. If any detail is wrong — a misspelled name, an outdated phone number or an incorrect bKash account reference — you can update it directly in the account settings fields or raise a correction request with our support team. Second, if you want to know what specific data we hold beyond what is visible in your account, send a written request through the support route described in the contact section below and we will respond with the relevant details. Third, you can ask us to delete your account data subject to any retention obligations we are required to meet. All requests are handled in writing so there is a clear record on both sides.
Open account settings on rg88 and check the profile, wallet and history tabs. Your registered email, phone and linked payment method — bKash, Nagad or Rocket — are shown there for you to verify.
Edit your name, contact number or linked wallet reference directly in the account settings fields. For changes that require identity verification, submit a support request and follow the steps shown in the response.
Send your question through our live chat or email support channel. State your registered account email in the message so we can locate your records quickly and respond with accurate detail.
Contact support in writing to request full account closure and data deletion. We will confirm what data can be removed immediately and what must be retained under applicable record-keeping rules before completing the request.
If you have a question about this policy, want to review your account data or need to raise a correction, reach us through the channels published on rg88. We handle all privacy-related requests in writing so there is a documented trail. Response times depend on the complexity of the request; check the support page for the current contact options and operating details.
Open the live chat widget from any page on rg88. State that your query is privacy-related in the first message so the agent can route it to the right team without delay.
Send your privacy or data request to the support email address published on our contact page. Include your registered account email and a clear description of your request for the fastest response.
The help section inside your signed-in account lists published routes for account queries, wallet questions and data requests. Check there first — many common questions about data access are answered in the FAQ articles.
rg88 applies several layers of account and data handling practice that you can verify from your own account activity. Cookies are used to maintain your session state, remember your preferred language and support fraud detection — you can review and adjust cookie preferences through the consent notice shown on your first visit. Account security relies on password hashing and session expiry; if you notice unusual activity, update your password from account settings immediately and contact support. Data retention follows internal schedules aligned with the record-keeping needs of payment processing and dispute resolution. When a retention period ends, data is deleted or anonymised. We do not pass personal data to advertising networks.
Session, functional and security cookies are active on rg88. The consent notice on first visit lets you accept or limit non-essential cookies. You can return to cookie preferences at any time from the footer link on our site.
Passwords are stored as hashed values — we cannot read your password directly. Sessions expire after inactivity. If you share a device, always sign out after use to prevent another person accessing your wallet or bKash transaction records.
We keep transaction records — including Nagad and Rocket payment logs — for a period required to handle disputes and comply with applicable rules. Personal profile data is deleted upon confirmed account closure where retention rules allow.
When this policy changes materially, we post a notice on rg88 and, where possible, send a message to your registered contact. The updated policy takes effect from the date shown at the top of the revised document.
The questions below cover what visitors ask most often about how rg88 handles personal data, wallet records and account privacy. If your question is not answered here, reach us through live chat or the support email published on the contact page.
We collect your name, email address, phone number and the payment method you register — such as bKash, Nagad or Rocket. We also log device and session data automatically for security and fraud prevention. We collect only what is needed to run your account and process transactions.
Yes. We retain wallet transaction records — including references for bKash, Nagad and Rocket transfers — to match your account history and handle any disputes. Those records are visible in your signed-in account history tab. The payment provider also holds records on their side under their own policy.
Your core account data — contact details, wallet link and session history — is visible in account settings on rg88. If you want a wider summary of the data we hold, send a written request through live chat or email support with your registered account email and we will respond with the details.
Open account settings and edit the relevant fields directly. For changes that need identity verification — such as a new phone number linked to a different bKash account — contact support and follow the steps they send you. Corrections are applied once verification is complete.
We share a limited set of account identifiers with payment processors — bKash, Nagad, Rocket — only to complete transactions you initiate. We do not sell data to advertisers or marketing networks. Game studios in the lobby do not receive your personal account data from us.
Contact support in writing through live chat or the support email on rg88. We will confirm which data can be deleted immediately and which must be retained under applicable record-keeping requirements. Account closure is processed once any open wallet balance is resolved.