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These terms set out how rg88 operates your account, what you can do on the platform, and what we expect in return. Access and eligibility depend on your local law and the region you are in — read these terms before you open or continue using an account.
By creating an account or continuing a session on rg88, you confirm that you have read, understood and accepted the terms below. These terms form the complete agreement between you and us for use of the platform — they replace any earlier version we may have published. We can update these terms when our services change; when we do, we will note the revision date at the top of this page. Continued use of your account after an update counts as acceptance of the revised terms. These terms cover your account login, your wallet balance, transactions you make through bKash, Nagad or Rocket where those rails are available to you, and any game activity you conduct through the lobby. They do not override your local law. Where a provision in these terms conflicts with a mandatory rule in your jurisdiction, local law applies to that provision only. Everything else stays in force. If you are uncertain whether access is lawful in your region, you should seek local legal advice before proceeding. We cannot confirm eligibility on your behalf — that determination is yours to make based on where you are located.
Not everything on or around the rg88 platform falls under a single set of rules. Understanding what these terms do and do not cover helps you know where to look if a question comes up. Account access and game sessions are directly governed here. Third-party services — such as your bKash or Nagad wallet provider — are governed by their own agreements, not ours. We are responsible for what we control; we are not responsible for service interruptions at a payment provider's end.
Login credentials, session management, account suspension and re-activation all fall under these terms. Rules about what constitutes a valid session and what triggers a review of your account are set here by us.
Deposits and withdrawals processed through bKash, Nagad or Rocket within the platform are covered. Transaction limits and verification steps shown in your account at the time of the transaction apply alongside these terms.
Game titles, lobby layout, promotional notices and any editorial content published on rg88 are our property. You may not copy, redistribute or commercially reuse any part of that content without written permission from us.
Payment wallet providers, mobile network operators and game studios each operate under their own terms. Our terms do not govern those services, and a dispute with a wallet provider must be resolved directly with them.
These terms are not just obligations — they also set out what you are entitled to ask us for. You have the right to review the transaction history held in your account wallet at any time by opening the account history section after login. If you spot a detail that looks incorrect — a name, a contact address, a transaction entry — you can submit a correction request through our support route and we will check it against our records. You also have the right to ask us what account data we hold about you, and to request that we close your account and handle your remaining balance according to the withdrawal steps shown in the account page. We will not act on verbal requests for account changes; all formal requests must come through a written channel so there is a clear record. Response times are not fixed in these terms — we handle requests in the order they arrive and will acknowledge receipt.
Open the account history tab after login to see a full list of deposits, withdrawals and game sessions linked to your account.
If your registered name, contact number or wallet identifier is wrong, raise a correction request in writing through the support route and we will verify it against the original registration data.
If any clause in these terms is unclear, send us a written question. We will respond with a plain-language explanation; we will not interpret the terms in a way that reduces your rights beyond what the text states.
You can ask us to close your account at any time. Follow the account closure steps shown in the settings section; any wallet balance will be processed according to the withdrawal method on your account at that time.
If a section of these terms raises a question or you need to submit a formal request relating to your account or a transaction, the routes below are the ones we maintain. Do not send sensitive account details through an unverified channel — use only the routes listed in your signed-in account area. We do not publish operating hours in these terms because they can change; the current availability is shown inside the account support section.
Start a chat from the support icon in your signed-in account. Use this for account access questions, transaction queries and terms clarification requests.
Send written requests — account correction, closure or formal policy questions — to the email address shown in the contact section of your account. Keep a copy of what you send.
The help centre linked from your signed-in dashboard lists common terms questions, wallet steps for bKash, Nagad and Rocket, and the correct form for submitting a formal account request.
Handling account data carefully is part of how these terms are applied in practice. We retain account records for as long as your account is active and for a period after closure as required by applicable rules in the regions we serve. You can ask us what we hold; the process for that request is described in the rights section above. Cookie use on rg88 is governed by our separate cookie notice, which you can access from the footer. Transactions conducted through bKash, Nagad or Rocket create records both at our end and at the wallet provider's end — if there is a discrepancy, the written support route is the correct place to raise it.
Your login credentials are your responsibility. We will never ask for your password through chat or email. If you suspect unauthorised access, use the account security section to change your details immediately.
We keep account and transaction records for the period required by the rules that apply in eligible regions. After account closure, records are retained only as long as necessary, then removed from active systems.
Cookies on rg88 support session management and lobby navigation. The full cookie notice is in the site footer — it explains which cookies are used and how to adjust your browser settings.
To request a correction to data we hold, or to ask about the basis on which we process your information, send a written request through the email support route in your signed-in account.
Below are the questions we hear most often about how these terms apply to your account, your wallet transactions and your rights. If your question is not covered here, the support routes in the section above will connect you to someone who can help.
Yes, to the extent the transaction is processed through the rg88 platform. The limits and verification steps shown in your account at the time of a transaction are part of what governs that transaction. Your bKash or Nagad provider's own terms also apply independently at their end.
We update the revision date at the top of this page whenever terms change. Continued use of your account after an update counts as acceptance. If a change materially affects your account, check the date shown on this page regularly and review the updated text before your next session.
Eligibility depends on your local law and the region you are in. We state this clearly because we cannot make that determination for you. If you are unsure whether access is permitted where you are located, seek local legal advice before creating or continuing to use an account.
Any remaining balance is processed through the withdrawal method linked to your account at the time of closure. Follow the account closure steps shown in the settings section. If your withdrawal method is no longer active — for example, a changed Rocket or Nagad number — contact support in writing before closing.
Submit a written correction request through the email support route shown in your signed-in account. Provide the incorrect detail and the correct version. We check it against original registration data. Verbal requests are not acted on — a written record is required for all account changes.
Third-party services — including bKash, Nagad and Rocket wallet providers, and the game studios whose content appears in the lobby — operate under their own terms. Disputes with those providers go to them directly. Our terms cover only what rg88 controls: your account, your session and platform-side transactions.